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DoorsDirect FAQs


Do you have a branch in Johannesburg, Pretoria, Cape Town etc, etc?  

Unfortunately we do not have a branch in Johannesburg, Cape Town Pretoria etc, etc; however this does not affect our ability to service these areas as well as the rest of Southern Africa. 

We are based in Durban and courier our products directly to your door wherever you are in South Africa on overnight transport.

How long will it take to get my goods?

Lead times are all displayed on our website, just above the prices. From the time that we despatch your order you should receive it within 24 – 48 hours.

Do you deliver? 

We deliver to almost everywhere in South Africa, and can also quote for delivery to other Southern African countries, such as Namibia, Botswana, Zimbabwe, Swaziland, etc.

How much do you charge for delivery?

Delivery charges are a function of the products being ordered as well as where they are being delivered to.  You can add your products to your basket and get a shipping quote, alternatively email us a list of your requirements as well as your delivery address and we will prepare a quote including delivery to your site

Do you do installations of doors & windows?

We only supply and do not get involved in installations

Do your products include glazing?

Most of our timber products exclude glass, except for a limited number of doors which specifically state on their individual website descriptions that they include glass.  Aluminium windows are supplied with glass.

What forms of payment do you accept? 

You can pay online via credit card or you can pay via EFT. We will not despatch any orders against un-cleared cheques or uncleared funds.

I am looking for garage doors. 

Unfortunately we do not supply garage doors. We do however supply a complete range of entrance doors, sliding doors, folding doors interior doors, windows, door frames etc.