DoorsDirect FAQs

Welcome to our FAQ page – your source for quick and comprehensive answers to your most common questions. At Doors Direct, we value your inquiries and aim to provide clarity on our products and services.

1. Branch Locations:

Q: Do you have a branch in Johannesburg, Pretoria, Cape Town, etc.?

A: While we don't have physical branches in these cities, rest assured, our services cover not only these areas but also the entirety of Southern Africa. We're headquartered in Durban and efficiently courier our premium products directly to your doorstep, regardless of your location.

2. Delivery Time:

Q: How long will it take to get my goods?

A: Your convenience is important to us. Lead times are conveniently displayed just above our product prices on our website. Once your order is dispatched, you can expect delivery within 24 to 48 hours.

3. Delivery Information:

Q: Do you deliver?

A: Absolutely! We offer extensive delivery coverage across South Africa. Additionally, we're happy to provide delivery quotes for Southern African countries like Namibia, Botswana, Zimbabwe, Swaziland, and more.

4. Delivery Charges:

Q: How much do you charge for delivery?

A: Our delivery charges are influenced by the specifics of your order and its destination. Simply add products to your basket to obtain an accurate shipping quote. Alternatively, share your requirements and delivery address via email, and we'll provide you with a comprehensive quote.

5. Collection Option:

Q: Can I collect from you?

A: Yes, you're welcome to collect your order from our Glen Anil warehouse. It's important to note that products manufactured within KZN do not incur a collection fee, while those manufactured outside KZN do.

6. Installation Services:

Q: Do you do installations of doors & windows?

A: We specialize in supplying top-quality doors and windows. However, we do not provide installation services. Our focus is on delivering exceptional products to meet your needs.

7. Glazing Information:

Q: Do your products include glazing?

A: For most of our timber products, glass is not included, except for specific doors that are clearly indicated to include glass. Our Aluminum windows & doors are supplied complete with glass.

8. Payment Methods:

Q: What forms of payment do you accept?

A: To ensure a seamless shopping experience, we accept online payments through Payfast and Payflex. Additionally, you can opt for EFT payments. Please note that we dispatch orders only upon confirmation of cleared funds.

9. Garage Doors:

Q: I am looking for garage doors.

A: While we do not supply garage doors, we offer an extensive selection of entrance doors, sliding doors, folding doors, interior doors, windows, door frames, and more to cater to your specific needs.

At Doors Direct, your satisfaction is our priority. Should you have any other questions or require further assistance, please don't hesitate to reach out to our dedicated team. We're here to make your door and window shopping experience as smooth as possible.