Doors Direct FAQs
Welcome to our FAQ page – your source for quick and comprehensive answers to your most common questions. At Doors Direct, we value your inquiries and aim to provide clarity on our products and services.
Branch Locations:
While we don't have physical branches in these cities, rest assured, our services cover not only these areas but also the entirety of Southern Africa. We're headquartered in Durban and efficiently courier our premium products directly to your doorstep, regardless of your location
Delivery and collection:
Your convenience is important to us. Lead times are conveniently displayed just above our product prices on our website. Once your order is dispatched, you can expect delivery within 24 to 48 hours.
Absolutely! We offer extensive delivery coverage across South Africa. Additionally, we're happy to provide delivery quotes for Southern African countries like Namibia, Botswana, Zimbabwe, Swaziland, and more.
Our delivery charges are influenced by the specifics of your order and its destination. Simply add products to your basket to obtain an accurate shipping quote. Alternatively, share your requirements and delivery address via email, and we'll provide you with a comprehensive quote.
Yes, you're welcome to collect your order from our Glen Anil warehouse. It's important to note that products manufactured within KZN do not incur a collection fee, while those manufactured outside KZN do.
Installation Services:
We specialize in supplying top-quality doors and windows. However, we do not provide installation services. Our focus is on delivering exceptional products to meet your needs.
Glazing Information:
For most of our timber products, glass is not included, except for specific doors that are clearly indicated to include glass. Our Aluminum windows & doors are supplied complete with glass.
Payment Methods:
To ensure a seamless shopping experience, we accept online payments through Payfast and Payflex. Additionally, you can opt for EFT payments. Please note that we dispatch orders only upon confirmation of cleared funds.
Garage Doors:
While we do not supply garage doors, we offer an extensive selection of entrance doors, sliding doors, folding doors, interior doors, windows, door frames, and more to cater to your specific needs.
At Doors Direct, your satisfaction is our priority. Should you have any other questions or require further assistance, please don't hesitate to reach out to our dedicated team. We're here to make your door and window shopping experience as smooth as possible.