Refund policy
Refund & Claims Policy
Thank you for choosing Doors Direct. We strive to provide you with quality products and a seamless shopping experience. Please review our Refund & Claims Policy below.
Order Confirmation and Responsibility:
Once an order is placed through our site, confirmed by Doors Direct, and dispatched, the receiver may not return the ordered goods unless they are damaged in transit. It is the responsibility of the customer to ensure that the ordered goods and their quantities are accurate.
Quality Assurance at Dispatch:
Doors Direct guarantees that goods sold are in good condition at the time of dispatch. In the event that goods are received in a damaged condition, it is crucial to mark this clearly on the waybill or delivery note. Details of the damages must be promptly communicated to Doors Direct.
Claims Process:
Claims for shortages or goods damaged in transit will only be considered if the waybill or delivery note has been endorsed with details of the shortage or damages. It is imperative to notify Doors Direct within 24 hours of receiving damaged or short-delivered goods.
Damaged Goods Resolution:
In the case of goods damaged in transit, Doors Direct will, at its discretion, either repair or replace the damaged items. The choice between repair or replacement will be made based on the specific circumstances.
Notification of Damaged Goods:
If you receive damaged goods, please take the following steps:
- Clearly mark the damages on the waybill or delivery note.
- Communicate details of the damages to Doors Direct immediately.
Contact Us:
For any concerns or to initiate a claim, please contact our customer service team at info@doorsdirect.co.za or call our head office at 087 012 5286.
Note:
Our commitment is to resolve claims promptly and efficiently, and we appreciate your cooperation in adhering to the outlined procedures.
Thank you for choosing Doors Direct. We value your trust and are dedicated to ensuring your satisfaction.