Hi Lizette,
We attempted to reach out to you via telephone today to discuss your concerns directly, but we were unable to connect.
We would like to clarify a common misunderstanding regarding aluminum door frames. Prior to being built into the masonry, these frames are designed to be flexible for transport and precise positioning. They only achieve their full structural rigidity and strength once they have been correctly anchored and secured into the wall.
While the door itself is a substantial, high-quality unit, the frame is more than adequate to support its weight once the installation process is complete. We would love the opportunity to speak with your installer to ensure the door is being fitted correctly for maximum stability.
Please feel free to return our call or reach out to us at info@doorsdirect.co.za or 087 012 5286 so we can assist you further.