Dear Vian,
Thank you for your feedback. We're very sorry to hear that you feel the door you received is not the same as advertised on our website, and we sincerely apologize for any disappointment this has caused.
We understand the door was delivered on July 11, 2025, and we regret that we only learned of your concern yesterday, July 23, 2025, through this review. Our team member Phillip reached out to you as soon as we saw your feedback to better understand the issue regarding the color.
We noted that you've already hung the door, and we truly appreciate you taking Phillip's call to discuss this. Had we been informed closer to the delivery date, it would have allowed us to address any concerns and explore solutions much more easily for you.
We're committed to ensuring you're happy with your purchase. We're currently awaiting the photos you kindly offered to send, which will help us investigate this matter thoroughly and determine the best way forward.
Please know that customer satisfaction is our top priority. We encourage you to send those photos at your earliest convenience so we can work towards a satisfactory resolution.
Thank you again for bringing this to our attention.
